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Orders, Deliveries & Returns


Orders

After placing your order, you will receive an automated email confirming your order number and order details. Please quote this order number in all correspondence.

You will also receive an email from PayPal confirming payment.

All in stock items are despatched within 2 working days.

If you have ordered any item on back-order, you will receive an email to let you know when your items will be back in stock.

Delivery Costs

United Kingdom

  • Delivery on all orders over £50 is free of charge
  • The delivery cost for orders under £50 is £4.95.

 All deliveries within the UK are sent by Royal Mail Special Delivery.

A signature is required on receipt of your parcel.

Please allow up to 5 working days for receipt of you order

Europe

  • Delivery on all orders over £75 is free of charge
  • The delivery for orders under £75 is £10.

Please allow up to 14 working days for receipt of you order

Outside Europe

  • The delivery cost on orders outside Europe is £14.

Please allow up to 21 working days for delivery.

SVPJewellery.com do not ship PO Box addresses..

Please be aware that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from SVPjewellery.com   We are unable to offer any assistance or advice if either issue arises.

Returns

In the event you would like to return your online purchase you can do this within 14 days of receipt of your parcel.

Make sure your items are unworn, in their original packing and securely wrapped .

Please send your return to:

SVP Jewellery

141 High Street

Husterpierpoint

Hassocks

West Sussex

BN6 9PU

Please ensure your parcel is sent by Royal Mail Recorded Delivery (if available) . We strongly recommend that you obtain a postage receipt from the Post Office with your tracking number. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Upon receipt of your return, we will refund you via PayPal, with the cost of the goods minus the initial delivery charges (if applicable). We will process your return within 5 days.

Exchanges

If you would like to exchange your item(s) for another colour or style please contact us within 14 days of receipt of your order on heretohelp@SVPJewellery.com or telephone +44 (0)333 700 0170 and we will be happy to arrange this.

 

For further help with orders, returns or exchanges please contact us on:

heretohelp@SVPJewellery.com or telephone +44 (0)333 700 0170.

 Our HereToHelp Team are available Monday to Friday 9am to 5pm, and 10am to 1pm at weekends.

 


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