Orders, Deliveries & Returns
After placing your order, you will receive an automated email confirming your order number and order details. Please quote this order number in all correspondence.
All in stock items are despatched within 2 working days.
If you have ordered any item on back-order, you will receive an email to let you know when your items will be back in stock.
- All Standard Deliveries are by 1st Class Royal Mail.
- Delivery on all orders over £50 is free of charge
- The delivery cost for orders under £50 is £2.95 for stand.
- Please allow up to 5 working days for receipt of your order
UK Guaranteed Next Day Delivery
- UK Guaranteed Next Day Delivery is available on all orders place before noon.
- Delivery is guaranteed by 1pm the next day including Saturdays
- No deliveries are made on Sundays
- Orders placed after noon my take up to 2 days to arrive.
- All UK Guaranteed Next Day deliveries are made by Royal Mail.
- A signature is required on receipt of your parcel.
- Delivery to any European Union country is £10.
- All European orders will be shipped by the quickest available options.
- Please allow up to 14 working days for receipt of your order
- The delivery cost on orders outside Europe is £20.
- Please allow up to 21 working days for delivery.
SVPJewellery.com do not ship PO Box addresses..
Please be aware that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from SVPjewellery.com We are unable to offer any assistance or advice if either issue arises.
In the event you would like to return your online purchase you can do this within 14 days of receipt of your parcel.
Make sure your items are unworn, in their original packing and securely wrapped.
Please send your return to:
12 Sandringham Gardens
Please ensure you obtain a postage receipt from the Post Office with your tracking number. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
Upon receipt of your return, we will refund you via your original payment method, with the cost of the goods and the initial delivery charges (if applicable). We will process your return within 2 working days.
If you would like to exchange your item(s) for another colour or style please contact us within 14 days of receipt of your order on heretohelp@SVPJewellery.com or telephone +44 (0)333 700 0170 and we will be happy to arrange this.
For further help with orders, returns or exchanges please contact us on:
heretohelp@SVPJewellery.com or telephone +44 (0)333 700 0170.
Our HereToHelp Team are available Monday to Friday 9am to 5pm, and 10am to 1pm at weekends.